Complaint form

The Controller of Consumer`s data is Kazar Group Sp. z o.o., with its registered office in Przemyśl (37-700), ul. Lwowska 154. In matters related to the protection of personal data, the customer may contact our Data Protection Officer by writing to the following address: iod@kazar.com. The 's personal data will be processed for purposes related to complaint procedures. The provision of personal data is voluntary however, it is necessary to proceeding the complaint. The customer's personal data will be processed on the basis of the provisions of the of the Polish Consumer Rights Act of May 30, 2014 and DIRECTIVE (EU) 2019/771 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 20 May 2019 on certain aspects concerning contracts for the sale of goods, amending Regulation (EU) 2017/2394 and Directive 2009/22/EC, and repealing Directive 1999/44/EC. The customer's personal data will be stored a maximum of 5 years has elapsed since the moment the complaint was processed. The customer's personal data will be forwarded to companies that provide us with services in the areas of ICT, legal activities, as well as companies that execute the delivery of the goods and appraisers. As we use IT systems supporting the functioning of our Company, your personal data may be transferred to third countries, i.e. the United States of America, however, the transfer of this data and its processing in this territory is based on standard data protection clauses adopted by the European Commission thus ensuring an adequate level of protection of your data. The customer has the right to demand access to their data, to make amendments and delete it, as well as the right to limit data processing. In relation with the processing of personal data conducted by us, the customer has the right to lodge a complaint with the Supervisor Authority.